Common email error alert error messages
There are two types of error you might receive:
- Email disconnection due to token expiry (a token is provided to us when you connect your email that is valid for 90 days and allows us to send and log your emails). Once it expires, you must provide a new one by reconnecting your email. You can disconnect/reconnect in advance to prevent issues.
- Email sending error due to a temporary issue when we tried to send an automated email for you.
Email disconnection:
invalid_grant: AADSTS700082: The refresh token has expired due to inactivity. The token was issued on YYYY-MM-DDTHH:MM:SS and was inactive for 90.00:00:00. Trace ID: [REDACTED] Correlation ID: [REDACTED] Timestamp: [REDACTED]
This means the token provided when you connected your email has expired and means we can no longer send emails for you. You must reconnect your email.
Email sending errors:
These will usually be a 4XX (e.g. 400, 404 etc) or 5XX error.
Typical causes include the email address being in an invalid format, or your email server temporarily being unavailable when we tried to send the message request to them.
In these cases, you’ll need to send the update to your customer manually via the email composer on the job record.